Windsor Care Centre Turns the Tide: CQC Applauds the Turnaround

From Caution to Confidence: Windsor Care Centre Earns “Good” Rating Across the Board in Latest CQC Inspection

Less than two years ago, Windsor Care Centre was under scrutiny. A “Requires Improvement” rating in 2023 raised serious questions about safety, governance, and oversight. Fast forward to 2025, and the story has changed dramatically.

Following an unannounced inspection by the Care Quality Commission (CQC) between 22 April and 5 May 2025, Windsor Care Centre has now been rated ‘Good’ across all five key criteria: Safe, Effective, Caring, Responsive, and Well-led.

The CQC’s new report offers a clear verdict: Windsor Care Centre has cleaned house — literally and structurally — with a focus on safer care, visible leadership, and putting residents firmly at the heart of its decisions.

Inspectors praised the home’s quick turnaround on previous breaches, describing staff as well-trained, attentive, and confident in managing risk. Falls and skin injuries among residents have declined, and audit systems are now in place to flag issues early and act fast. Even medication concerns spotted during the inspection were addressed immediately and transparently — something not often seen in care settings under pressure.

Inside, the home was found to be “clean, well-maintained,” with strong infection control practices. Outside the paperwork, the real story came from the people living there.

“It feels different now, we’re listened to,” one resident told inspectors. Others mentioned feeling safe, supported, and respected.

The report did note that activity levels had dipped, but residents also confirmed that outings and family visits had resumed, and the manager has since recruited new activity staff in direct response to the feedback.

Yousouf Jhugroo, the Nominated Individual for WCC, who took charge during a difficult period, welcomed the results but remained grounded:

“This isn’t about ticking boxes,” he said. “It’s about culture. The team has worked hard to rebuild trust with residents, with families, and with our staff. This report shows that when you put people first and own your mistakes, real change happens.”

The CQC echoed this sentiment, noting that staff knew residents’ needs and life histories well, creating a personalised, dignified care environment. The kitchen team was also recognised for offering “a large range of meal options that respect people’s religious and cultural preferences.”

The management team credits the turnaround to a combination of relentless focus, clear accountability, and open collaboration with health and social care partners.

In a joint statement, the Centre’s Directors, Dr H. Kumar and Dr P. Anand said:
“We know the past wasn’t perfect, and we didn’t hide from it. But we acted and this result is a tribute to the professionalism and resilience of our team. Windsor Care Centre is now a place of safety, compassion, and dignity, and we’re proud to share that with our community.”

The message is clear: Windsor Care Centre has not just improved: It has evolved.